Position: Business Analyst Overall Job Purpose: The IT Business Analyst will be responsible for: Acting as a functional expert with strong knowledge of one or more packages of our Infor ERP LN Application, including modules and add-ons. Managing both run and change operations on the ERP System. Providing 2nd Level support by troubleshooting and resolving incidents and service requests. Supporting and transferring knowledge to 2nd line support. Handling 3rd Level support where domain knowledge is available to resolve run and change requests and issues. Managing third-party vendor relationships and escalating issues to our Service Partners when necessary. Creating, updating, and closing tickets related to ERP and associated applications integrating with ERP. Managing 'small changes' that are not large enough to be deemed a project. Requirements: Good functional knowledge of the Infor LN, with preferable technical knowledge of the same. Technical acumen and high-level business analysis skills. Deep understanding of the business and customer-facing skills. Significant input into future strategic decisions advising IT management. IT Manual, ensuring enforcement and compliance, particularly in Project Management, Change Control, and User Access Management. A proven track record delivering supporting ERO Applications. Qualifications: An appropriate IT qualification, e.g., BSc in an IT-related field. Knowledge of Infor ERP LN. Compensation: £45k-70k bonus No sponsorship available Remote position