We are looking for someone with enthusiasm and a commitment to excellence to fill our newly created role of HR, Quality and Compliance Officer at Humberstone Medical Centre.
After restructuring we are committed to creating manageable and satisfying roles within the practice that allow for development of the individual.
This role will focus on:
Providing Human Resources within the practice thus ensuring wellbeing, motivation and productivity of all staff members.
Ensuring excellence of care to patients by optimising the efficiency and effectiveness of all practice procedures.
Ensuring the practice achieves local and national key performance indicators and targets.
Ensuring compliance with all regulatory and CQC standards including health and safety, employment, data protection and all relevant legislation.
Assisting the Business/Strategic Manager to ensure the smooth running of the practice.
Main duties of the job
Core Functions, but not limited to:
Human Resources
Provide a confident working knowledge of HR legislation
Provide day to day management of HR issues.
Recruitment of staff ensuring the most beneficial skill mix in the workforce.
Provision of contracts, ensuring DBS checks and references in place.
Quality
Create and oversee all policies and processes that ensure the smooth running of the practice and give excellence of care.
Oversee the management of complaints, monitoring and acting on patient feedback.
Highlight Significant Events and ensure learning is implemented and embedded.
Arrangement of induction training and ongoing training needs for staff
Implementation of appraisals
Work with relevant staff to ensure QoF targets are met.
Compliance
Oversee building maintenance, and ensure Health and Safety and Infection Control Policies are adhered to.
Implement and maintain all CQC policies.
Ensure mandatory training is undertaken by all staff.
Ensure the practice maintains a CQC Inspection readiness at all times
About us
Humberstone Medical Centre is a thriving and innovative practice providing care in the North East area of Leicester to 12,000 patients.
We have a commitment to high quality evidence based care with a strong ethos of providing and enabling training and support to all our staff, both clinical and administrative.
We are a large and friendly team including 5 GP Partners, 3 Salaried Drs, 3 Pharmacists, 3 Nurses, 2 HCAs, an FCP, a Social Prescriber, receptionists and administrators.
We are a teaching practice and take GP Registrars and Medical students on rotation.
We are part of Salutem Primary Care Network and take a lead role in it with the previous and current Clinical Director both being partners in the practice. Salutem PCN has an excellent reputation for collaborative working in multiple projects and seeking to maintain high standards of patient care in all 5 practices within it.
Job responsibilities
HR
Provide HR services to all staff
Hold overall responsibility for recruitment of staff including contracts and job descriptions
Work with Admin and Reception leads to develop the most beneficial skill mix in the workforce to ensure the smooth running of the practice
Knowledge of current employment legislation and ensuring employment law is adhered to.
Create clinical staff rotas
Create rotas for Medical Students and be first port of call for queries for them
Manage all staff leave
Hire locum staff where required
Line manage and support Care Coordinator Lead
Ensure excellent verbal and written communication within practice team including regular staff meetings
Take minutes and maintain action log for Practice Meetings
Hold regular staff meetings for training and dissemination of crucial information
Ensure all staff DBS checks are done and up to date
Oversee all induction and training needs for staff including mandatory training
Implement appraisals for all clinical and administrative staff apart from doctors
Work with Business & Strategic Manager to implement appropriate pay reviews for staff
Demonstrate leadership and approachability to all staff
Encourage personal staff development and motivation
Role model a friendly and happy workplace ensuring the wellbeing of all staff is addressed
Build and maintain good working relations with all stakeholders including the ICB, hospital and community agencies, the LMC, the PCN practices, voluntary and private organisations
Represent the practice at meetings where required
Quality and Compliance
Maximise the practices potential to provide high quality patient care
Be responsible for the Health and Safety policy and its implementation
Oversee building maintenance and equipment including weekly and monthly checks
Oversee Infection control by working with Lead Nurse
Implement and maintain all required CQC policies
Create where needed, and have oversight of all policies and procedures relevant to the smooth running of the practice, liaising with the Care Coordinator Lead to implement and embed them
Have oversight of all QoF processes, working with the Senior Clinical Pharmacist to achieve maximum points
Monitor and act on patient feedback including directly and from sources such as FFT, GPPS, NHS choices etc
Oversea the complaints lead
Manage the significant events system
Monitor all mandatory training for staff and ensure all staff are kept up to date
Work with the Business and Strategic Manager to arrange relevant training and presentations at PLT events
Liaise with patient groups and encourage the existence and development of the PPG
Person Specification
Experience
* Experience of working with regulatory bodies and preparing for inspections
* Working knowledge of IT and MS Office
* Knowledge of Employment Law
* Experience of successfully managing teams
* Experience of implementing innovations and change
* Experience of innovative and collaborative working with partners and stakeholders.
* Management Experience in the NHS
* Management Experience in Primary Care
Skills
* A solutions focused approach to problem solving
* Intelligent with a fast learning ability
Qualifications
* Evidence of a sound level of education
* Evidence of a commitment to continuing professional development
* HR Qualification such as CIPD
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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