ARE YOU THE ONE?
As our Technical Support Executive you will be responsible for supporting Samsung customers across the lifecycle of their products. This could include Mobile and Notebook repairs, data analysis and problem solving.
You will support our Mobile Experience (MX) Customer Experience (CX) team which covers all Samsung Mobile, Tablet and Compute technologies.
We are absolutely passionate about delivering a premium level of customer support experience associated with our brand.
If you are excited about delivering an enhanced customer experience every time whilst finding new ways to elevate support, we would love to hear from you!
WHAT YOU’LL BE UP TO
CUSTOMER SUPPORT
Maximise customer satisfaction by analysing multiple defects and repeat repairs after product sales, providing necessary solutions, and improving repair capabilities.
Provide prompt services if quality issues arise after product sales by pre-evaluating, developing, and distributing content regarding serviceability.
FRONTLINE EXPERTISE
Provide frontline knowledge and know-how to ensuring flawless execution of your key tasks across the Field Network.
Identify and resolve technical issues in a logical and methodical way.
DATA & ANALYTICS
Work with key members of the team to ensure retail partner KPI and process adherence.
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