Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
The on target earning potential for this role is £32,910.40 per annum based on a 40 hour contract - comprising an hourly rate of £14.38, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.
As a Night Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving to the estate throughout the night. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the night shift, including the night audit, in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.
Who we are looking for?
* Previous night reception experience in a luxury hotel.
* Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
* Ability to perform under pressure and deliver results to deadlines.
* Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
* Passionate about delivering exceptional guest experience with keen attention to detail.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of our pension, health cash plan and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned, and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.
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