About us: We are an international ecommerce company rurally located. We manufacture bespoke top end artists' brushes shipping all over the world. We are fast-paced and offer our customers a professional service. You will be working in an open office with colleagues also offering customer service.
Responsibilities:
1. Download orders from our website, allocate to relevant couriers and/or postal services.
2. Help and assist with LiveChat.
3. Answer telephones and assist callers.
4. Follow up with customers querying order tracking, assist customs and couriers as needed.
5. Assist with our customer affiliate programme and update accordingly.
6. Assist our account customers / follow up / record on spreadsheets etc.
7. Provide exceptional customer service and support to clients.
8. Handle customer inquiries and resolve issues in a timely and professional manner.
9. Communicate effectively with customers.
10. Maintain accurate records of customer interactions and transactions.
11. Perform data entry tasks accurately and efficiently.
12. Shipping and liaising with couriers - full training will be given.
A basic knowledge of Art would be useful either academically or physically.
Experience:
1. Minimum of 5 years of experience in a customer service role.
2. Strong phone etiquette skills.
3. Excellent communication skills, both verbal and written.
If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. Minimum experience of 5 years customer service required within an office environment. Please note the wage advertised is a basic starter rate and will be reviewed following an initial training/settling in period.
Job Types:
Full-time, Permanent
Pay:
From £12.25 per hour
Expected hours:
No more than 39.5 per week
Additional pay:
* Loyalty bonus
* Signing bonus
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Private medical insurance
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (preferred)
Experience:
* Office-based customer service: 5 years (required)
Work Location: In person
Reference ID: Senior customer services
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