The post holder must have an empathetic and sensitive approach to patients needs with an ability to show concern for others, recognising individual work-life needs. Demonstrate highly effective communication skills with an ability to influence and negotiate and use influence appropriately within the organisation. Be an approachable team member who is inclusive, co-operative, caring and a good listener who acts appropriately where necessary on what is being said. Manage the boundaries appropriately within the team showing loyalty through development of a positive and responsible approach to lessons learnt in team errors. Maintain a confident approach without being arrogant and be able to add appropriate pressure to individuals who are underperforming.