The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Application closing date 06/10/2024 Location Halifax Salary Scale 3-4, SCP 5-11, £23,500 - £25,979 per annum Package 37 hours per week, 12 month fixed term Job category/type Council Attachments Applicant Booklet - CMBC.pdf RP - Customer Service Advisor.pdf Employee Benefits Leaflet.pdf
Please note: At risk or redeployee applicants may be given priority.
Customer First is the first point of contact for many of our customers, so enthusiasm is vital. You will need to be a good listener and problem solver. We are looking for an excellent team player, who is an outstanding communicator and who will assist in the effective performance of this busy and friendly team.
What we’re looking for:
* Solid communication skills, with the ability to use a range of communication styles to provide a personal approach.
* Proven ability to use Microsoft Office to a high standard.
* Previous customer service experience advantageous but not essential as full training is provided.
* A genuine interest in the customer.
* Passionate about delivering great customer service. You will be the first point of contact with our customer.
* Organisational skills and the ability to multitask are essential.
You will be responsible for providing excellent customer service by phone. Once fully trained, live chat, email, and social media. Full training will be given to enable you to acquire an in-depth knowledge of relevant services. You will need accurate keyboard skills, computer literacy and the ability to quickly learn new systems and an understanding of confidentiality issues relating to customer information.
The ideal candidate will have an NVQ level 2 qualification in customer services or previous demonstrable experience working within a customer focused environment.
You will be required to work from a designated council office and from home.
Your induction and training will be in person at our Halifax Town Centre Office.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 6 th October 2024
Interview Date:17 th & 18 th October 2024
As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub .
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
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