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Sapiens UK is looking for an Application Training Specialist/Technical Trainer to join our Cardiff team. You will be delivering high-quality training on our Life & Pensions solution: CoreSuite to internal teams, partners, and customers. The ideal candidate will excel at explaining complex technical concepts, possess excellent communication skills, and be able to collaborate with global teams.
Location: Cardiff, UK (Hybrid, with travel to the US and Europe)
About The Team
Sapiens Life and Pension is a leading provider of advanced solutions for the life and pension insurance industry. Our products are designed to help our customers streamline their operations, improve business performance, and meet regulatory requirements. We offer innovative tools such as CoreSuite to drive operational efficiency for life and pension insurers.
Job Overview
Sapiens Life and Pension is seeking a dynamic and skilled Application Instructor/Technical Trainer to join our team. This role is responsible for delivering high-quality training on CoreSuite, our flagship product, to internal teams, partners, and customers. The ideal candidate will be adept at explaining complex technical concepts, have hands-on experience with CoreSuite, and possess excellent communication skills.
What You Will Do
1. Deliver training sessions for customers, partners, and internal teams on the basic usage of CoreSuite, including navigation, key features, and maximizing platform benefits.
2. Conduct remote and on-site training sessions across the US and Europe, including travel and in-person instruction.
3. Provide training on configuring CoreSuite fundamentals.
4. Develop technical training materials such as video tutorials, user guides, and documentation.
5. Coordinate with the development team to ensure training environments are ready and configured correctly.
6. Serve as a point of contact for customer communication regarding training schedules and preparations.
7. Coordinate logistics for training activities aligned with project timelines.
8. Offer post-training support to ensure successful adoption of CoreSuite.
9. Stay updated with the latest developments in CoreSuite and the industry to keep training content relevant.
What You Need To Succeed
* +3 years of proven experience in application training and software implementation.
* Proven experience in Life Insurance is essential.
* Bachelor's degree in Information Technology, Business Management, or equivalent experience.
* Experience as a business analyst/support with a technical background is an advantage.
* Experience developing technical training materials.
* Excellent communication skills for engaging diverse audiences.
* Ability to conduct remote and in-person training sessions effectively.
* Strong attention to detail and multitasking skills.
* Willingness to travel to the US and Europe as needed.
* Self-motivated with the ability to work independently and globally.
If you're passionate about technology, training, and client support, we'd love to hear from you. Apply today to join our CoreSuite training team!
About Sapiens
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in insurance software solutions, empowering insurers worldwide with innovative SaaS offerings and AI-driven automation. We serve over 600 customers across more than 30 countries and are committed to their transformation and success. Visit us at www.sapiens.com.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment.
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