Customer Care Administrator Jobs in Andover at Stannah - Join Our Team!
Stannah has an exciting opportunity for a Customer Care Administrator to join the Contact Centre based at Andover.
This job will involve supporting the customer through the lift buying process, including the arrangement of all the paperwork due to the complexity of the lift which will be installed in their home. The role will include processing paperwork through the correct internal teams and managing the queries that arise efficiently.
As the Customer Care Administrator, you will work Monday to Friday between the hours 08:00 - 20:00. This job is a fixed-term contract for 12 months with the flexibility to work 25 to 37 hours per week.
This is a great opportunity for someone who is confident with written and verbal communication, has the ability to prioritise and organise workload, and possesses a keen eye for detail.
Customer Care Administrator Responsibilities:
1. Process and sort all the paperwork which supports each lift sale.
2. Work to deadlines to allow customers' lifts to be installed quickly and accurately.
3. Communicate with internal teams to ensure a smooth and efficient process for customers.
4. Gather and record key customer data and ensure all systems are accurate and up to date.
Customer Care Administrator Requirements:
1. Written and verbal communication skills.
2. Ability to solve problems.
3. Previous experience within a customer service job; experience in a call centre would be desirable.
If you have previous experience working as a Customer Sales Advisor or Customer Care Administrator and are looking for a Customer Care Administrator job in Andover, please click the "apply now" button or contact us for further information.
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier for people by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then, and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts, along with maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer and treat all our job applicants fairly and with respect.
Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
* Market aligned salary, paid on a monthly basis.
* Profit share bonus scheme, paid to all employees every quarter based on Group Company profits.
* Holiday scheme to buy extra days’ annual leave.
* Pension scheme with matched contributions/salary sacrifice.
* SimplyHealth Cash Plan to claim towards health costs (e.g., dental, optical, physiotherapy, chiropody treatments, and more).
* Life assurance scheme.
* Long service award scheme with holiday benefit.
* Company benefits discount rewards scheme, including shop discounts, hotel discounts, days out, and more.
* Employee assistance programme to support and enhance well-being.
* Enhanced maternity and paternity provision.
* Free parking.
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
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