Role: Field Service Engineer
Location: West Midlands
Sector: Automotive
Salary: £38,000 - £45,000
Owen Daniels Recruitment has engaged with a key client and an established Design & Manufacturing company providing a wide range of services to the Off – Highway Vehicles industry, and high-profile clients. Due to team & project growth an opportunity has arisen for a Field Service Engineer to join on a permanent basis.
Purpose of the Role:
To deliver technical repair services for all construction products manufactured in the West Midlands and sold within the UK
Key Responsibilities:
Attend to and repair technical faults or breakdowns on Coventry-produced equipment (as listed below) across the UK:
Dumper
TV Roller
Light Equipment (Pedestrian Roller & Trailer)
* Create detailed technical reports using the CRM system, documenting identified faults and the repair methods used to ensure field issues are clearly understood and all necessary information is recorded.
* Offering technical assistance to the clients Aftermarket TM’s, dealers, customers, and end users through CRM, phone, or in person to facilitate quick issue resolution.
* Assessing warranty coverage for machines before site visits and securing purchase orders for non-warranty costs.
* Assisting with machine repairs or rework at the Workshop Facility (e.g., Service, Prototype, or Pre-Series Field Follow units).
* Identify technical training needs and, where appropriate, deliver localized training to regional aftermarket team members and dealers on servicing and repairing equipment.
* Suggest ideas for product enhancements or feasible cost reductions based on observations while working with customers and seeing equipment in use.
Key Skills & Qualifications:
* NVQ Level 3 or higher in Electrical or Mechanical Engineering.
* Mechanical and Electrical fault finding and diagnostics experience including hydraulics
* Strong technical, problem solving and communications skills.
* Full UK Driving License.
Benefits:
* Group Life Assurance
* Company Van and Fuel Card
* Pension
* Employee Assistance Programme
* Eye-care vouchers
* Workplace nursery
* 33 days holiday (5 day working week)
* Company sick pay
If you could be interested in the role as a Field Service Engineer, please apply with your latest CV, Salary expectation and availability as soon as possible. Call Kieren at Owen Daniels Recruitment on 0121 3300 100 for further information.