Luxury Residential Day Concierge- Full time- Permanent
Location: Central London Salary: £30,000 - £32,000
Hours: Pitman Rota, 12 hour shifts
We are looking for a Mandarin speaker to support the front of house concierge team in the day-to-day operations of the lobby area at an ultra luxury residential building in Central London.
You must provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in and out process.
Key Responsibilities:
* Assist with ensuring a smooth move-in and out process for owners and residents.
* Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times.
* Help liaise with residents, contractors, managing agents, and other visitors.
* Ensure complete resident satisfaction by delivering a memorable and professional experience.
* Handle assigned tasks and perform other reasonable duties as required.
* Provide accurate and up-to-date information to both residents and colleagues.
* Ensure effective shift handovers by giving and receiving detailed handover notes.
* Safeguard and manage pass keys in compliance with key policies.
* Monitor arrival and departure schedules to anticipate and address visitor needs.
* Respond to resident and visitor enquiries, seeking assistance when necessary.
* Promptly report any accidents, near misses, or hazards to your manager or supervisor.
* Be familiar with the fire policy and emergency procedures, including how to respond to an activation.
* Conduct regular building patrols to ensure the safety of residents and the premises.
Essential
* Mandarin speaker
Your Experience:
• Previous experience of being a Concierge/Butler/receptionist at a 5* hotel or another luxury residential development
• Strong communication skills
• Immaculate appearance, presentation and personal brand
If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!