About The Role
Essential duties & responsibilities
* Full product lifecycle management including ideation, new development, in and end of life management within our Voice and Unified Comms portfolio.
* Create strategic product visions and roadmaps driven by experience, research and engagement with our internal stakeholders and customers.
* Work with Claranet’s commercial innovation function to conduct market research, understand the latest technology, innovations and compliance, and gather customer feedback to inform product development decisions.
* Lead product design and development working with internal and external project teams to deliver functional and repeatable new products.
* Build, grow and utilise relationships with internal teams, partners and suppliers to support product lifecycle management.
* Contribute to our go-to-market proposition strategy. That’s working closely with our proposition, marketing, sales, engineering and our partners to develop content and campaigns across a multitude of channels that drives opportunity generation.
* Assist in the development and execution of product launch plans, including positioning, messaging, and go-to-market strategies.
* Contribute to user persona and value proposition design.
* Support the wider product management function as needed.
* Work with all product managers to identify, assess and execute opportunities for cross-portfolio collaboration that will drive business.
* Support sales communities in winning new and retaining existing business through product training, customer meetings and general opportunity contribution.
* Analyse product performance data to identify areas of improvement and inform product development plans.
* Managing product budgets, including forecasting and tracking expenses, as well as managing inventory levels.
* Continual training. To keep on top of emerging technologies, capabilities and trends, make space and time for training. Train other business functions to transfer product knowledge and upskill individuals.
* Create and maintain product documentation such as service level agreements, pricing tools, service descriptions and sales enablement content.
* Contribute to the wider team performance driving new ideas, efficiency and process improvement.
About You
Position specifications
Skills & Experience:
* Has strong technical, commercial and market knowledge of Voice and Unified Comms products and services, ideally from an MSP B2B perspective.
* Has 2+ years experience in a high achieving product management, proposition management or voice engineering based role, or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes.
* Experience in defining, or contributing to, product vision and strategy.
* Strong written and oral communication skills including presentation skills with demonstrable attention to detail.
* Influence and manage stakeholders: ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer.
* Ability to research, collect, generate and assess new ideas using varying resources such as customers, sales, market insight and partners.
* Strong commercial awareness and business acumen.
* High levels of initiative, drive and self-motivated with the ability to operate in a fast paced and fluid environment.
* Ability to analyse data and create information that supports product and business decisions.
* Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers.
* Ability to travel to different sites and locations when required.
Desirable:
* Previous experience within the Managed Service Provider field.
* Understand and have experience of methodologies like Agile and to see their value, but don’t believe there’s only one right way to get work done.
* Knowledge and experience of platforms for managing Roadmaps & Ideas.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.
Claranet is one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action