Service Manager Role: Paying up to £55k
Expect:
* £55k Basic + Car allowance & Benefits
* 23 Days + B/H & Birthday off
* Healthcare
* Pension
About the role:
* Ensure the service department is run efficiently to maximise company profitability with the correct personnel in attendance to site specific issues and geographically planned routing.
* Finance, ensure financial budgets are achieved, Reviewing invoicing, contracts and P&L monthly.
* Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first fix or second attendance fix basis if equipment required and not readily available.
* Review engineer worksheets daily and ensure correct information and terminology is provided to the client which shows the value of the business.
* Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single attendance rectification.
* Oversee the booking and implementation of remedial and small works within the department.
* Software, have a full and comprehensive understanding of how our CRM and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
* Oversee the Raising of Jobs, contracts and quotes, answer phone and speaking with customers within the team.
* Build and develop strong professional relationships with all existing and new clients to maximise potential growth opportunities.
* Assist in the development of the service department.
* Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
* Reports in an effective manner at regular review meetings.
* Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
* Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
* Monthly review meetings.
Join the team and make a difference in the fire and security industry.