If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.
Business Support Assistant
Salary: £11.44 per hour
Location: GL5, Stroud
Hours: Monday - Friday 9am - 3pm - 18 hours a week
Till May 2025 (will possibility of extension)
About the role
In this role you will work with internal colleagues, our communities, and key partners to support the delivery of our services and Council plan. You will work as part of a small team of dedicated support officers who are instrumental in supporting the delivery of our community alarm service "Careline" and the management of our contract with Ubico.
Job Role -
* Working with partner organisations and stakeholders
* You will be highly motivated and customer solution focused.
* You'll be able to use your own initiative to solve problems.
* To support in all aspects of the effective administration of community services including health & wellbeing, youth & environmental.
* To work in partnership with the Senior Communities Support Officer and Community Development Officer to deliver the councils Careline Service for our most vulnerable residents.
* Work with Community Services officers to implement the digital switchover instillation road map.
* To attend events to promote the new digital service to residents.
* To be the first point of contact with the public and manage calls and email received by community services.
* To triage incoming ASB reports, where additional information is required, gather information and update case records.
* To support the Senior Communities Support Officer with responses to service complaints, FOI's, and other enquiries associated to service delivery.
* To contribute to the review of existing procedures and implementation of channel shift options where appropriate.
* To provide support where required across the Communities directorate with efficient and effective business process and document production including minute taking.
* Provide financial support to officers across the services for example raising invoices, purchase orders and debt chasing.
* To support the delivery of the council plan.
For more information apply today!!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.