Mott MacDonald Bentley are recruiting for a Customer Experience Specialist to join the Anglian Water One Alliance. As part of Anglian Water’s one Alliance, we are on a mission to create a sustainable and resilient future for water. With an ambitious £2.3 billion capital investment in AMP8, we are revolutionising infrastructure, sustainability, and digital transformation to protect the environment and support growing communities. As a Customer Experience Specialist, you’ll play a vital role in ensuring that Anglian Water’s projects are delivered with customer needs at the forefront. Working closely with internal teams, local communities, and key external stakeholders, you’ll help shape and enhance customer engagement while driving social value initiatives. What will you be doing as our new Customer Experience Specialist? Stakeholder Management: Build and maintain strong relationships with senior project managers, construction managers, and site teams to ensure customer considerations are embedded at every stage of project delivery. External Engagement: Engage with elected officials, transport agencies, and community groups to promote transparency and proactive communication. Customer Advocacy: Act as the voice of the customer, influencing decisions to improve the Customer Measure of Experience (CMEX). First Point of Contact & Resolution: Handle customer enquiries and complaints with a focus on achieving first-time resolution and a high standard of service. Data Analysis & Insight: Analyse customer feedback, identify trends, and present actionable insights to internal teams to drive continuous improvement. Engagement Strategy: Develop and execute engagement plans that effectively communicate key messages and enhance customer understanding. Social Value & CSR: Identify opportunities to deliver meaningful community benefits and corporate social responsibility initiatives. Communication & Storytelling: Confidently share project updates and key messages through traditional and digital channels, ensuring customers stay informed. A little bit about your skills, experience and behaviours: Strong relationship management and stakeholder engagement skills Analytical mindset with the ability to interpret and present complex data. Excellent communication skills, both written and verbal. Strategic thinker with the confidence to challenge and influence decision-making. Experience in customer engagement, community relations, or a similar role. Passionate about enhancing customer experience and delivering social value. Full driving license and willingness to travel across the region Location: Hybrid – East Anglia Region At one Alliance, you’ll be part of a dynamic, forward-thinking team that is shaping the future of the UK’s water infrastructure. We offer a collaborative and innovative working environment, where your expertise will be valued and your ideas will drive meaningful change. JN Bentley Benefits are found in the booklet attached.