Job Description
Job title:
End User Computing SME
100 % Onite
Location:-
Crawley, Bury Saint Edmunds, Newington & Surrounding customer remote site locations
Duration of assignment:
4 Months
Role description:
End User Computing knowledge with Intune, Mobile Device Management.
*MUST HAVE*
* Ready to work from office only in designated offices.
* Ready to travel to various sites and offices.
* Valid UK driving License & should have a car for travelling to different sites.
* 5 Days office is mandatory.
Key responsibilities:
* Replacing SIM Card of multiple mobile devices. Including Android, iOS, Tough pad, Toughbook etc.
* Communication with end users.
* Provide hyper care support post replacing the SIM Card and eSIM.
* Full time office work.
* Travel to sites as required.
Device Handling & Configuration
* Familiarity with smartphones, tablets, and IoT devices.
* Ability to configure network settings post-SIM installation
Troubleshooting:
* Ability to diagnose and resolve SIM-related issues (eg, network connectivity).
* Familiarity with debugging tools for device and network issues.
Basic Networking Knowledge:
* Understanding of cellular networks (2G/3G/4G/5G).
* Familiarity with APNs, SIM activation processes, and provisioning.
Data Security:
* Handling sensitive information (eg, user data on devices).
* Ensuring secure data transfer during SIM replacement.
ServiceNow or Ticketing Tools:
* Logging, tracking, and resolving incidents related to SIM replacement.
Soft Skills
1. Communication:
o Explaining the replacement process to end users in a simple manner.
o Responding to queries or concerns during the replacement process.
2. Time Management:
o Working efficiently to meet daily replacement targets.
3. Customer Service:
o Patience and empathy when interacting with users facing connectivity issues.
4. Team Collaboration:
o Coordinating with other engineers and project leads to ensure smooth execution.
Additional Skills
1. Attention to Detail:
o Ensuring correct SIM replacement without causing damage to devices.
2. Documentation:
o Recording replacements accurately for inventory and validation purposes.
3. Adaptability:
o Managing unexpected issues, such as device incompatibility or damaged SIM slots.
4. Hypercare Support Knowledge:
o Providing immediate support for escalations during the hypercare phase.
Good to Have's:
* Knowledge on Tough Pad, Tough Book, Android, iOS.
* Good communication & interpersonal abilities.
* Knowledge of handling business and field users.
* Good to have - knowledge of MDM/Intune.
Person specification:ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
* Ready to work from office only in designated offices.
* Ready to travel to various sites and offices.
* Valid UK driving License & should have a car for travelling to different sites.
* 5 Days office is mandatory.