We are currently recruiting for a global financial services provider, for the role of Head of Incident & Problem Management. It’s an exciting new opportunity to work for a recognised leader that have been in operation for over 100 years and now have over 14 million active customers and currently going through an exciting transformation phase!What you’ll be doing:Managing the major incident and problem management team takingTaking on a leadership role in the service recovery processLeading incident response teams and coordinating activities during major incidentsServing as a point of escalation for major incidentsProviding strategic direction and guidance for incident and problem management processes and proceduresEstablishing and maintaining incident and problem management policies and SLAsLiaising with IT and business stakeholders during incidentsAnalysing incident and problem trends and performance metrics to identify areas for improvementPrepare and present trends in weekly, and monthlyMain Skills/ Requirements:IT technical knowledgeProven track record of service management experience in a complex environmentPersonal resilience and ability to operate and lead teams in a high-intensity environmentStrong relationship building and management with both internal and external stakeholdersStrong experience of implementing and managing ITIL servicesExcellent experience in banking / financial industry, this is desirableMajor transformation and continuous Improvement leadership, this is desirableHow you’ll be rewarded:Competitive Benefits, including health, dental, and vision insuranceCar Allowance & Discretionary BonusOpportunities for professional development and career growthA collaborative and inclusive work environmentFlexible working arrangementsThis is an excellent opportunity for an experienced Head of Incident & Problem Management to join a global leading financial services provider, that are invested in innovation.For further information on this Head of Incident & Problem Management position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.