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Resource Consultant (RC) L2
The Resource Consultant is a named resource responsible for demand requests and fulfilment, triaging and escalating more complex requests to RMs and championing data accuracy.
Main Responsibilities
Supply and demand management, including:
* Responsible for demand requests and fulfilment, escalation to RM for highly complex cases
* Liaising with Engagement Leads to ensure all open roles are accurately published allowing client servers to identify opportunities that align with their skills, aspirations, development, preferences and boundaries
* Providing a human insight to technology generated shortlists
* Presenting shortlists of candidates that meet requirements directly to Engagement Leads for low complex engagements or RMs for more complex engagements
* Supply side bench and capacity reporting
* Providing alternative resourcing options to Engagement Leads
Employee experience management, including:
* Working with RM to understand current and future client server characteristics (skills, aspirations, development, preferences, boundaries and availability)
* Advocating a DE&I lens on all resourcing decisions
Commercial reporting and analysis, including:
* Championing data accuracy across the Resourcing function and platforms
* Reviewing data trends (e.g. pipeline, performance, utilisation, DE&I) providing recommendations and highlighting areas of concern to be actioned
* Accessing and managing request dashboards (ProFinda)
* Regulatory reporting for service lines such as Audit
Contribute to an exceptional team
* Contribute to wider Resourcing function to build skills and knowledge
Reporting
Line Management
* On the job coaching to RA team
Accountable to
* Resource Managers
Requirements
Skills
* Strong communication and interpersonal skills
* Excellent relationship building and stakeholder management skills
* Analytical and detail orientated
* Proactive and able to effectively plan/prioritise activities
* Creative thinking and solution driven
* Self-starter who can work autonomously
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