IT Service Desk AnalystWe are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!Key Responsibilities
* Act as the first point of contact for IT issues, logging and resolving incidents.
* Troubleshoot and escalate issues to 2nd line teams when required.
* Manage IT assets and update the Knowledge Base for quick fixes.
* Onboard new starters with IT inductions and basic training.
* Support and implement new technology, including Microsoft 365 tools.
* Occasionally provide on-site support at other office locations.
What You’ll Need
* 3+ years’ experience in a similar IT support role.
* Proficiency in Microsoft OS, Azure AD, Office 365, and Citrix Virtual Desktop.
* Strong skills in hardware diagnostics and fault-finding.
* Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
* A full driving license and use of your own car.
Desirable: ITIL qualification or experience in professional services.Benefits
1. Holidays: 23–28 days, increasing to 28 after 5 years.
2. Work-Life Balance: Agile working, flexi-time, and office clo...