Our shops are the high street face of Isabel Hospice and the money they raise will enable us to meet the growing need our communities. As a Retail Assistant you will be assisting the Shop Manager and staff team to maximise the income of the shop by ensuring the shop floor is fully stocked, properly merchandised and customers are served efficiently. We ask you to commit to at least one regular half day session per week; either: Monday to Saturday: AM: 9.00 - 13.00 PM: 13.00 - 17.00 Sunday: AM: 10.00 - 12.00 PM: 13.00 - 16.00 However, alternative time slots could be arranged which will be agreed with your Shop Manager. What you’ll be doing: Under the leadership of your Shop Manager, you will be assisting with: Serving customers, providing the highest standard of customer care Cash handling and till operation. Ensuring both stock and cash security procedures are followed at all times. Merchandising donated stock within the shop and shop windows. Keeping the shop and premises clean and tidy. Providing support to new volunteers to help them settle into the organisation. The promotion of public understanding of the work of Isabel Hospice and the importance of raising funds through the shop. The promotion the Hospice lottery and raising awareness of Gift Aid to our customers if eligible. Promoting and apply the Isabel Hospice Health & Safety Policy. What’s in it for you? Woking with a friendly team and being part of the Isabel family. Support to improve your employability. Satisfaction in knowing that through your commitment you are contributing to providing more care to our patients. An opportunity to contribute to the ongoing development of the service and organisation. Comprehensive induction, training and support throughout the placement. Personal/Professional development and training is available. Opportunities to learn from long term volunteers and staff Agreed upon travel expenses will be fully reimbursed Reporting to : Shop Manager Am I eligible to apply to volunteer? We ask that our volunteers: Are at least 18 years old Are interested in volunteering for at least 6 months for at least 3 hours per week. All volunteers are assessed on an individual basis in regards to the volunteer roles that they are applying for. We strongly believe in equal opportunities and welcome applicants that are representative of our diverse local and wider communities. Your skills and Abilities: Enjoy working in a team environment. Enjoy working with the public. Good organisational skills. Demonstrate and keen to develop good customer care skills. Security conscious. Strong communication skills. Confident in handling cash. Demonstrate and keen to develop display & merchandising skill. Person Specification : A friendly and polite disposition. Treats everyone with dignity and respect. Demonstrates a positive attitude. Expectations : Maintain confidentiality in accordance with Isabel Hospice guidelines. Act in a professional and courteous manner and in accordance with Isabel Hospice policies. Demonstrate Isabel Hospice values at all times. Identify yourself as a volunteer whilst carrying out your duties. Complete statutory mandatory training workbook All appointments are at the discretion of the shop management team and subject to a probationary period of one month for both parties. Thank you for supporting Isabel Hospice. Your contribution is very much appreciated.