Director of Operations
We are seeking an exceptional and experienced Director of Operations/Deputy Director to oversee the day-to-day management of the Institute. This senior leadership role will be pivotal in ensuring the smooth and effective operation of the organisation, aligning operational strategies with our mission and values. The Director of Operations will be responsible for ensuring that all deadlines are met, overseeing human resources, operational systems, external contracts, policy development, financial management and ensuring that the Institute's guiding principle of "changing the lens" is embedded throughout our programmes and initiatives.
The ideal candidate will bring a wealth of experience in operational management within the arts or cultural sector, with a passion for supporting Black arts and heritage. The role requires a commitment to fostering an inclusive and equitable workplace, the ability to manage effectively cross-functional teams and to liaise with artists, programming partners and funders.
Key Responsibilities
Human Resources and Staff Management
1. Lead human resources functions, including recruitment, staff development, performance management, and payroll administration.
2. Line-manage staff, including freelance and PAYE employees, ensuring equitable treatment, support, and professional development opportunities.
3. Foster a positive and inclusive workplace culture that embodies the Institute's core values of diversity, equity and inclusion.
4. Develop and implement policies and procedures to ensure compliance with employment law, health and safety regulations, and equality initiatives.
Operational Leadership and Strategy
1. Develop and continually refine operational systems, ensuring efficient and effective delivery of the Institute’s programmes and projects.
2. Provide strategic leadership for key initiatives, events and exhibitions, ensuring alignment with the Institute’s mission and objectives.
3. Collaborate with the senior leadership team to integrate Equality, Diversity and Inclusion (EDI) practices throughout all operational areas.
4. Lead cross-functional teams to ensure the successful delivery of annual programmes, including festivals, artist residencies, publications, heritage initiatives and international collaborations.
Fundraising and Stakeholder Engagement
1. Support fundraising efforts by working closely with the CEO to develop strategies for securing funding from trusts, foundations and individual donors.
2. Cultivate and maintain strong relationships with key stakeholders, including funders, partners, and the wider arts and cultural community.
3. Represent the Institute at external events, advocating for its mission and raising awareness of its work.
Policy, Governance and Compliance
1. Ensure compliance with legal and regulatory requirements, including data protection, health and safety legislation, and equality policies.
2. Act as the primary point of contact for governance matters, liaising with the Board of Trustees and relevant external agencies as required.
3. Oversee the implementation of the Black Lives Matter Action Plan and other diversity-focused initiatives.
Financial Management
1. Oversee the Institute's financial operations, including budgeting and forecasting.
2. Ensure the organisation’s financial health by staying within budgetary constraints and ensuring cost-effectiveness.
3. Collaborate with the fundraising team to implement income-generation strategies, securing funding to ensure the Institute’s financial sustainability.
4. Oversee contracts, payments and invoicing for staff, artists, partners, and suppliers, ensuring timely and accurate processing.
Reporting and Evaluation
1. Provide regular operational performance reports to the CEO, Board of Trustees and funders, highlighting key metrics and addressing any challenges in a timely manner.
2. Monitor and evaluate the effectiveness of the Institute’s programmes, providing actionable insights to improve organisational performance.
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