Temporary Support Officer/Administrator – Property Services Job Ref: Nuneaton 5257905 Pay Rate: £13.47 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours Role Length: This opening assignment is for 5-6 months City: Nuneaton, Warwickshire The purpose of the role is to deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments. Key Responsibilities:
* The day to day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
* Dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
* Be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
* Co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
* Communicate effectively with the customer, team members and other stakeholders in a professional manner.
* Carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
* Ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation.
* Assist in ensuring work is carried out in accordance with Health and Safety legislation in particular working with asbestos and in adherence to NBBC asbestos management and emergency procedures.
* To ensure that complaints and comments from tenants/members of the public/user groups are appropriately dealt with in accordance with the Council’s policies and procedures.
* To deal with and or assist the Senior Property Services Support Officer in dealing with enquires from M. Ps, Elected Members, other departments and agencies in relation to the activities of Repairs and Maintenance.
Qualifications:
1. English Language and Mathematics at NVQ Level 2 or equivalent.
Skills & Experience
1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Recent experience of dealing directly with customers, particularly via the telephone.
3. Experience in the use of computers systems, including word processing and spreadsheets.
4. Recent experience in undertaking clerical/administrative duties.
5. Ability to follow prescribed procedures.
6. Good planning and personal organisational skills.
7. Able to work to deadlines and prioritise own workload.
8. Flexible in approach and adopt a positive attitude to changing situations.
9. Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional.
10. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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