Job Description
Your responsibilities:
* Respond to all calls, emails and requests for technical 1st level support.
* Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers.
* Follow defined working instructions and escalation processes for all possible types of incidents.
* Track all incidents in our internal incident management system.
* Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes.
* Input for FAQ and knowledge database.
* Providing professional accomplished communication to a wide range of customers.
Qualifications
What distinguishes you?
* A minimum of 1-3 years of experience working in workshops with cars and/or LGV/HGV.
* Educated and qualification as a master mechanic/automotive mechatronics technician
(mechanics and/or electronics) or automotive service technician.
* Excellent customer service experience.
* Excellent English and French language skills both orally and in writing.
* Confident, professional telephone manner.
* Attention to detail with methodical troubleshooting skills.
* The ability to work effectively as part of a team.
* Basic understanding of IT skills
Additional Information
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Operational Hours:
► Monday to Friday: 08.00 - 18.00