The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Operational Line Manager – Council Tax Reform – Role Overview
A vacancy has arisen for two permanent HEO Line Managers within the CT Reform Team.
Our exciting Council Tax Reform Programme is aimed at developing the Agency’s capability to utilise modern mass methods of valuation and appraisal which supports policy decision making at National Government level.
The role will be pivotal in supporting new work following the Welsh Government undertaking a consultation exercise leading to an ambitious package of new Council Tax reforms. This reform has evolved and is likely to evolve further over the term and may take an exciting or different path.
The role will be leading and managing a small team of EO Caseworker and AO Property Researchers. Working to the SEO Team Leader and with Mass Appraisal Surveyors and analysts supporting model development, data improvement and identifying properties and areas for further investigation.
The team will be at the forefront of the delivery of any major policy reform in Council Tax. Over time we will also look to support other activities where market insight and modelling may assist.
This is an exciting opportunity for candidates to develop or deepen their mass appraisal and valuation modelling capability and further develop already proven line management and leadership skills.
The successful candidates will be based in the Cardiff location and will manage a co-located team.
If you are interested in joining a fast-paced team where you will be able to help develop our skills, digital tools and use of data to employ the latest valuation techniques, then we would like to hear from you.
Operational Line Manager – Council Tax Reform – Key responsibilities
The role of an HEO Line Manager is to:
* Managing your teams performance, by closely monitoring both timeliness and quality metrics, and having meaningful performance conversations with teams and individuals around personal development.
* To identify the correct quality standards and ensue quality assurance is carried out on a regular basis.
* To create and promote an inclusive working environment that values everyone for their individual contributions, inspiring the whole team to be the best they can be.
* To identify and communicate business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
* To recognise and deal with management issues within the team and resolve them quickly and effectively – applying the correct HR principles to process and escalate where appropriate.
* Manage the team to undertake investigative work into the property market in Wales or results from modelling outputs and helping to identify anomalies in either property data or valuation accuracy.
* Identify opportunities for data improvement as well as constraints and difficulties with successfully collecting sufficient data.
* Support the development of Mass Appraisal and Revaluation products.
* Identifying risks to performance achievement and driving forward continuous improvement and celebrating success.
100% Office attendance is required to provide face-to-face support to your team whilst they are undertaking training and get comfortable with new processes. This will be expected until each team member is upskilled to the required expectations.
There may be a need for occasional travel across the UK with some overnight stays required to support business needs.
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