Role Purpose
As a P&I Claims Director you will manage high-volume and complex P&I claims, ensuring efficient resolution in line with policies. You will foster strong relationships with Members and brokers, mentor colleagues, and collaborate with other teams such as FD&D, Underwriting, and Loss Prevention. You will also support business development and contribute to the improvement of claims handling processes. A key aspect of the role is building a high-performing, inclusive team, while adhering to company policies and demonstrating professionalism.
What will you be doing?
Key responsibilities will include:
* Manage high-volume and complex P&I claims, ensuring efficient and cost-effective resolution in line with policies and procedures.
* Assisting with Member enquiries relating to current geopolitical and industry issues.
* Appointing and managing a variety of third-party service providers such as lawyers, surveyors, consultants and correspondents.
* Cultivate strong relationships with Members and brokers, delivering excellent service.
* Mentor, supervise, and manage colleagues in the P&I Claims function, as directed by the Head of P&I Claims.
* Collaborate closely with FD&D, Underwriting, and Loss Prevention teams on claims handling, risk identification, and relationship management.
* Prepare agendas, reports, and update the Sector on significant developments as requested by the Head of P&I Claims.
* Assist with audits, peer reviews, and the improvement of claims handling and operational processes.
* Support business development activities and networking with Members and customers alongside the Head of P&I Claims.
* Help create a high-performing, inclusive team environment, ensuring proper workload management and colleague wellbeing.
* Adhere to company-wide rules, policies, and procedures, demonstrating professionalism and contributing to claims initiatives and expertise groups.
About you
Skills/Qualifications/Experience
Essential
* Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
* Understanding of P&I claims and the P&I insurance industry
* Understanding of P&I Rules and integrated Claims Department Procedures
* People management/development experience
* Excellent interpersonal skills with the ability to build relationships
* Willingness to travel.
Desirable
* Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role
* IT proficiency
* Ability to assist with cases in a controlled, efficient and cost-effective manner