Overview
Carlisle Nissan / Renault Hours: (44 hours per week) between Monday to Friday 8:30am - 6.00pm and Saturday as required Salary: up to £70,000 OTE (including basic of £40,000 to £55,000 depending on experience)
Are you looking for a career-defining role and longing to be part of something exciting? Our Carlisle Nissan and Renault multi-site are looking for an ambitious and talented Aftersales Manager to lead the team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for your team members including Service Advisors and Technicians. This is an opportunity not to be missed! You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
1. Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
2. Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
3. Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
4. Analyse local market statistics to identify opportunities within the territory
5. Organise departmental forecasts and reports in a clear and timely manner
6. Manage and own our Customer Satisfaction
Qualifications
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.
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