About the role
Reporting to the Head of Retail, the Store Manager at Leica UK is responsible for leading a team in achieving store sales targets and KPIs and driving highly engaging customer journeys.
The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers. Being a great ambassador of the brand, the Store Manager will uphold Leica values and always ensure operational excellence.
Responsibilities include but are not limited to：
Customer Service and Sales
* Focus on driving sales and business development whilst achieving store KPIs.
* Lead the team in providing the best service and experience possible to every customer.
* Coach the team in building and developing ‘customer for life’ relationships with customers and understanding and prioritising customer value and needs, via our Clientelling programme.
* Support and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.
* Prepare and analyse sales reports and KPIs weekly and monthly; create and execute action plans to drive performance.
* Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.
* Build your own client base and actively contribute to achieving sales target.
Store Operations
* Monitor and analyse the performance of products to maximise sales opportunities.
* Evaluate stock levels regularly and place orders promptly to secure product availability.
* Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
* Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
* Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.
* Maintain Leica standards and follow procedures at all times across the store in merchandising, service, stock management and back-office activities and be the main contact for health and safety in the store.
People Management
* Uphold company policies, collaborating with the Head of Retail and HR Manager.
* Lead the team to achieve store targets by positively communicating sales, service targets and results, providing updates and ensuring that the team understands their individual roles in delivering these targets.
* Create a culture of continuous feedback, learning and improvement within the store team; deliver daily briefings, coaching, training and development and performance management when required.
* Maintain the Leica way and ensure all staff adhere to our brand values, dress code and company standards.
* Actively liaise, communicate and develop good relationships with key people e.g. Marketing, Finance, Head of Retail and Head Office, throughout the business to drive store success.
* Hold monthly team 121s based on focused development plans to boost performance.
Brand Ambassador
* Act as a role model for the team and others across the company with a brand knowledge that is second to none.
* Develop and maintain excellent professional relationships and liaise with brand representatives regularly to ensure full compliance with visual, people and service standards.
* Represent the brand and network with guests at store events and activities to promote Leica’s image, the brand and its products.
* Attend and network at external events to build and develop relationships to increase brand awareness, boost traffic to the store and corresponding increase in business.
Qualifications, Experience and Skills
* Proven Store Manager or similar experience ideally in premium or luxury retail.
* Demonstrated success in meeting and exceeding targets and driving sales growth.
* A strong team leader and people manager with an entrepreneurial mindset and passion for exceptional customer service.
* Strong retail operation experience and financial acumen.
* Excellent communication, interpersonal and organisational skills.
* Flexible and resilient with an ability to thrive in a fast-paced and dynamic environment.
* Great knowledge and passion for photography and TV; strong technical understanding is a plus.
* Intermediate or advanced in Microsoft Office.
Benefits
* Competitive salary and opportunity to earn sales-based commission and bonus
* Private Medical Insurance
* Staff discount
* 25 days annual leave plus Bank Holidays
* 2 days Volunteering Day per year
* Cycle to Work Scheme
* Pension
* Access to Employee Assistance Programme
* Social events
* Training & Development
Equal Opportunities Employer
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.