Are you looking to start your career as a Customer Service Advisor? This is the role for you!
The company specialises in home entertainment and domestic appliances, delivering to happy customers, nationally for over 30 years.
The hours of work are 9am - 5.30pm, Monday to Friday. However, you'll be required to work every other weekend. Saturday 9am - 5pm and Sunday 10am - 4pm, when working the weekend, you will have two days off in the week as rest days.
£24,000 per annum.
The role will be based in LE4 Beaumont Leys.
Your main responsibilities will be:
· Answering calls, emails, and live chat as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
· Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.
· Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
· Ensure each customer has a positive Marks Electrical Limited experience and will become a repeat customer.
· Deal with day-to-day administration tasks within the department.
· To optimise the performance of the Customer Services Team by continually improving our customer's experiences.
· Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
Job Duties:
· Answer incoming customer inquir...