Eradicating the final barrier of global communication…. At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world. Joining our team is not just a career, it’s being part of something much bigger At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here: https://en-gb.thebigword.com/about-us/career/ The Role Unveiled Welcome to the heartbeat of our global finance team Here in Finance, we're more than a department; we're a global team collaborating across the UK, China, the US, and India. Together, we're the backbone of the business, ensuring quality, mitigating risks, and optimising audits, taxes, payroll, invoicing, and credit control—just to scratch the surface of our diverse responsibilities Step into a pivotal role at the heart of our financial operations As a Finance Administrator, you'll be the linchpin in our communication network, ensuring smooth interactions between clients, suppliers, and our internal teams. Join us in a role where every email and query contribute to our financial accuracy and client satisfaction. Are you ready to be a part of a team that orchestrates seamless financial transactions and fosters harmonious relationships?" Your Role in Action Manage inbound emails from clients and suppliers, addressing queries related to costs, disputes, cancellations, double bookings, invoice queries, time disputes, charges, and quality issues. Recalculate costs for clients and suppliers to ensure accuracy and resolution. Process interpreting invoices accurately and promptly, ensuring timely completion. Maintain effective communication channels with team members and suppliers for streamlined operations. Generate weekly reports and complete necessary activities required by clients and internal staff members. Address inbound emails and queries from suppliers, ensuring accurate and timely payments to linguists and suppliers. The Perfect Match: Your Skills & Talents Proficient in Microsoft Office for efficient data handling. Effective deadline management and workload prioritisation skills. Strong verbal and written communication abilities. Proactive and self-motivated in fast-paced settings. Meticulous attention to detail in tasks and projects. Exceptional planning and organisational capabilities. A problem-solving mindset for efficient issue resolution. Comfortable with using your initiative and confident in decision-making. Target-driven and passionate about achieving goals. Thrives in collaborative work environments. Experience in a Customer Service environment. Previous experience and involvement within a finance team. Perks That Make You Smile Our people are the key to our success so we reward them with excellent benefits and perks including: Access your pay as you earn it through our financial wellbeing platform ‘ Wagestream ,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Generous Annual Leave Entitlement that increases with length of service. Healthcare Cashback Plan - Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical. Discounts at over 30,000 merchants for you and up to 5 family members to save on travel, electronics, tickets, cinema, and more Employee Assistance Program – 24-hour mental health support to help our team members live happier, healthier lives. Apprenticeships, Qualifications & Development Opportunities – You can also access 1000’s of online courses to enhance your personal hobbies and interests. Long-Service Awards, Wedding & New Baby Gifts Up to 2 Paid Volunteer Days – Take time off to give back to your local community, or a cause close to your heart. Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee – Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas. Discounted taste card membership. Enjoy ‘the Brainworks’, our vibrant and collaborative office: Free on-site Parking Free Breakfast at the Brainworks. Zen-Den – at the Brainworks. A calm and tranquil space for prayer, relaxation, and your wellbeing Fun Activities – Enjoy Pool, Table-Tennis or Giant Chess along with fun and frequent events. The Opportunity Awaits Ready to apply? Submit your CV, we’d love to hear from you Once you've applied, we'll keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK. If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to wordsynk.networkthebigword.com, and we'll be in touch. Successful applicants will undergo a basic criminal record check, with some roles requiring additional clearances or SC clearance. Equal Opportunities: At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 2 Disability Confident Employer, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity & Inclusion, and our ED&I Committee, click here: https://en-gb.thebigword.com/about-us/edi/