Customer Experience Administrator
ROLE OVERVIEW
Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration.
ROLE DUTIES
Reception Duties
* To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements
* To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
* Co-ordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area.
* To be responsible for the stock level and replenishment of stationery and refreshment items.
Office and Training Administration
* Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy.
* To offer administrative support to the Board of Directors where required
* To champion the use of electronic files, in the creation and updating of administrative processes within the department
* The co-ordination of course welcome and arrival arrangements, including student kit and stock ordering.
* The co-ordination of student departure administration and off boarding process
* To provide ad-hoc administrative support required by the Head of Training (HT) where required.
* To provide support to the Customer Experience Manager to create and robust and effective welfare environment, supporting their needs throughout training.
* To ensure that all maintenance items are reported appropriately to those responsible for the area they are specific to, ie. Accommodation or the Academy.
Transport Co-Ordination
* To co-ordinate the transportation of students
* To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements
CORE COMPETENCIES
* An experienced administrator, with excellent I.T skills, and be proficient in the full use of Microsoft Suite
* Strong organisational skills
* Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook
* A Can-do attitude with the willingness to go the extra mile for the Customer