THE INFECTED BLOOD COMPENSATION AUTHORITY
Senior Customer Assurance Quality Lead
Location: Newcastle
Who we are and what we aim to achieve
The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in the UK received contaminated blood products. The IBCA will work with people who were infected and affected by these issues, and when you join us you’ll have the opportunity to shape and design an organisation that will make a difference to the lives of thousands of people throughout the UK.
Help us create a service that treats our customers with care and respect
When you join us in this highly fulfilling role, you’ll be responsible for the introduction and delivery of a quality model and strategy, work that will include the production of our monitoring and measuring tools. Focused on ensuring that quality data is used to identify potential training and coaching opportunities, as well as individual and team areas that could benefit from improvement, you’ll be committed to maximising the capability and capacity to meet our assurance model.
You’ll have a wide range of additional responsibilities – these include being accountable for the efficiency and effectiveness of the systems and processes that deliver our services, and acting as an advocate for the development of specialist skills. We’ll ...