The Healthcare Assistant (HCA) plays a vital role in delivering high-quality patient care and supporting the practice in meeting CQC and QOF standards. The HCA will work under the supervision of registered healthcare professionals (Nurses and GPs) to assist in clinical procedures, chronic disease management, health promotion, and administrative duties. Key Duties & Responsibilities: Clinical Duties: Conduct patient observations (temperature, pulse, respiration, BP). Perform phlebotomy (blood tests) and urinalysis. Conduct ECGs and spirometry (if trained). Support wound care, dressings, and suture removal (if trained). Administer flu, pneumonia, and B12 injections (if trained). Assist with long-term condition monitoring (diabetes, hypertension, COPD) under QOF. Conduct NHS Health Checks and lifestyle advice sessions. Assist in minor surgery and chaperone procedures. Maintain infection control standards as per CQC guidelines. Administrative Duties: Accurately document patient care in SystmOne. Support QOF data collection and patient recall programmes. Assist in CQC compliance, audits, and inspections. Process pathology samples and ensure correct documentation. Ensure practice policies align with CQC, QOF, and NHS regulations. Assist with stock control and medical supplies.