Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services.
You'll define and drive the ITSM strategy for data platforms in DWP, as well as overseeing the well-being of all of our live services including performance, patching, FinOps and resilience.
You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services.
You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality.
You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team.
DWP. Digital with Purpose.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our ...