Are you looking to make a difference? Are you customer focused? If the answer is yes, then we want to hear from you. We are looking for a CSC planner to join our already successful repairs team. This role is 37 hours per week working Monday - Friday between 8:00 -5pm As the CSC planner you will ensure our in-house repairs service is delivered to our customers as part of the frontline customer Service centre in line with our values of Customer First | Listen Act & learn | Together. A key part of your role will be to ensure that the required support, planning and arrangement of works through engineers, customers and colleagues is provided so that all repairs are resolved in a timley manner The role is defined as being flexible under our agile working policy, therefore you will be able to work from wherever is suitable to complete the task at hand. This might be in at home, in one of our offices located in Boston, Grimsby or somewhere else. There will be an expectation that during your probation you'll complete essential training face to face in one of our offices At LHP, we’re committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive. What benefits will I get from working for Lincolnshire Housing Partnership? An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifice pension scheme with up to 12% paid by LHP 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, let’s be there for each other Career Development & Encouragement. Key Responsbilities You will work as part of a customer service centre Planning team to ensure that the required support, planning and arrangement of works through engineers, customers and colleagues is provided to the In House Repairs Service to undertake works to our customers’ homes. You will plan works, arrange appointments for engineers, customers and colleagues and coordinate works of various trades You will make appointments and answer queries from other colleagues and customers, investigate information and data, record activities on our housing management system You will contact customers through all channels, issue resolution at first point of contact and all other duties to ensure the In House Repairs Service can be delivered to the operational and customer targets set. You will work closely with the Planning Team within the In House Repairs Team to resolve issues rapidly. Skills, abilities, knowledge and experience Experience of working in an office administration environment either ideally with an in house service or a contractor. Experience of communicating effectively to customers and colleagues via telephony and digital contact channels Experience working in a fast paced environment where planning, organising, prioritising and multi-tasking are required Excellent Organizational and Time Management Skills Ability to source, collate and interpret management data efficiently and accurately. Competent in key MS Office applications of Word, Excel and use of MS Teams and O365 suite of products Have a positive can-do attitude with a solution focussed mindset. Excellent attentiveness with a good eye for detail. High communication skills, both oral and written Ability to work collaboratively with a close team. Progression Opportunities At LHP, we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we are able to achieve and that we are able to retain our best talent. The natural career progression routes that would be applicable to your role are: a permanent position and a Planning & Administration Team Leader (CSC) How do I apply? Please submit your updated CV, highlighting why you believe you are an excellent fit for this position. Offer of employment is subject to a DBS check and satisfactory references.