Overview We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners. Main Duties and Responsibilities Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines Managing the enquiries case queues, dealing with customer queries Assisting firms in uploading their submission documents Contact and account details management Providing firms and ranked individuals with instructions on how to access Chambers content Troubleshooting on the upload system/website Skills and Experience Attention to detail Ability to work unsupervised Ability to work with tight deadlines and multiple projects Highly organised