Summary
A fantastic opportunity to work for a innovative and modern company who supply customers with high quality and customised workwear, as part of your role you will be building strong customer and supplier relationships, create a welcoming and friendly environment, and much more, an exciting and varied role.
Wage
£15,704 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 8am - 4pm. Saturdays 9am - 12pm.
40 hours a week
Possible start date
Tuesday 27 May
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Customer Service and Relationships:
* Create a welcoming and friendly environment
* Take responsibility for resolving customer queries and escalate appropriately
* Communicate effectively to customers and colleagues
* Build strong customer and supplier relationships
Finance:
* Assist with managing and chasing debtors
* File purchase invoices and customer account forms
* Produce financial reports as requested
Operations:
* Update and manage product data and price files
* Understand our utilities, waste and IT contracts and advise when it is time to renegotiate
* Maintain and upload data in relation to the businesses Sustainability journey
* Manage the eBay account and all admin associated
* Assist with duties to achieve high levels of branch cleanliness, security, and health & safety when requested
* Assist with other branch operational tasks and processes when requested
Marketing:
* Manage the customer contact database
* Monitor branding to ensure it is consistent
* Manage and post relevant content as per instruction
* Monitor and report on social media and website performance and progress
* Communicate with customers and suppliers to create relevant content when requested
* Source branded merchandise when requested
* Complete tasks relating to marketing-based projects when requested
General:
* Produce reports for sales, production and finance as requested
Person specification:
* Excellent customer service skills
* Good organisational skills
* 4/C or above in maths and English GCSEs
Where you’ll work
UNIT 3
NORTHFIELD POINT
CUNLIFFE DRIVE
KETTERING
NN16 9QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STARTING OFF LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administration Apprenticeship
* Remote training delivery
* OneFile
* VLE
* 6-hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative