Job Title: Project Support Officer
Contract Type: 12 Month Fixed Term Contract
Salary: £28,416.27 Per Annum (£31,228.51 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday, Hybrid
Location: Carlisle and Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Project Support Officer
Defect monitoring and customer satisfaction analysis to support continuous improvement of housing development and regeneration projects. Data management. Co-ordination of community consultation events, handovers and end of defects process for housing development projects; to support Project Managers in maximising customer satisfaction. Provide specific housing development related services and support to regional teams, management and project staff.
About you
We are looking for someone who has:
* Relevant and proven administrative experience in a customer focused environment.
* Solid planning and organisational skills.
* IT skills, with previous experience of using Excel and databases.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
* Control and monitoring of defects including liaising with customers, contractors and consultants to assist project staff with defect management.
* Assist in the management of the defects process including, setting up project data (on RD20), maintaining accuracy of data, arranging inspections, reporting and monitoring the completion of defects; and being a local RD20 “Super User”.
* Local analysis of defects and customer satisfaction to support continuous improvement.
* Organise and co-ordinate community consultation events, meetings and publicity events.
* Co-ordination of handovers and end of defects process to support Project Managers in maximising customer satisfaction, ensuring the collation and recording of essential data and the preparation and completion of resident handover packs
* Set up and maintain appropriate systems and procedures to support the team
* Assist with, research and prepare information for internal meetings, approvals, appraisals, tenders, reports, information packs etc. Ensuring information required by all internal clients such as CSC, Division, RCS and RHO is collated and available in a timely manner
* Facilitating document management including proactive support to the development team to record and store documents to meet audit and procedural requirements.
* Assist in the collation of information for internal and external Performance Indicators; and to support project Investment Reviews before and after handover to maximise the benefit and value of developments for customers and clients
* Assist in the collation and input of data in to the Riverside Framework website
* Prepare and check documents which require signing and sealing for compliance with TRG policy and procedure, arrange signing and sealing and ensure that the Power of Attorney database is kept up to date
* Provide general project support to the management and project staff including the updating of data management and processing systems such as Pamwin, Academy and One market place.
* Provide a high quality, customer-orientated service championing “Riverside Service Style” practices
* Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service.
* Constantly review work outputs, setting improvement targets and review individual performance to ensure continuous improvement and encourage innovation.
* Ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery. Ensuring that all data is compliant with legislation and policies relating to data quality
* To actively promote Riverside locally.
* Any other relevant duties as required by the designated manager.
Person specification
Knowledge, Skills and Experience
* Relevant and proven administrative experience in a customer focused environment. Solid planning and organisational skills.
* IT skills, with previous experience of using Excel and databases.
* Full driving licence and use of own vehicle
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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