Role Overview: We are looking for dynamic and customer-focused individuals to join our team as Customer Care Advisor. The ideal candidates possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders Key Responsibilities: Respond to customer enquiries via phone, email, and live chat in a professional and timely manner. Resolve customer issues and complaints efficiently, ensuring customer satisfaction. Process orders, returns, and exchanges accurately and promptly. Maintain up-to-date knowledge of our product offerings and promotions. Collaborate with other departments to ensure customer needs are met. Assist in developing and implementing customer service policies and procedures. Contribute to a positive team environment and uphold our values and standards. Requirements: Previous experience in a customer service, advisory or a retail or telesales role. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first attitude. Proficiency with Microsoft Office Suite. Ability to multi-task and manage time effectively in a fast-paced environment. What We Offer: Hybrid Working. Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and friendly work environment. Employee discounts Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application