Job summary We are looking for a skilled and dedicated administrator to join our comprehensive administrative team within the Structured Education Community Diabetes Service. This is a fantastic and rare opportunity to join a unique service and we are looking for a professional individual to deliver high quality customer care with the service user in mind which is at the heart of this role and team. You will require the ability to work under pressure, with conflicting demands at times, and must be able to communicate sensitively andeffectively with a wide range of people including patients, colleagues and independent venue staff. You will be required to cover for other admincolleagues during periods of absence and work collectively with other Diabetes team members. Main duties of the job To ensure the smooth running of this service you will be undertaking typical administrative duties as required including filing, photocopying, scanning, and maintaining stock levels. As part of this role you may also be required to: Accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality, and compliance with the current Data Protection Law. Plan and organise appointments, meetings, clinics, diaries, and activities to ensure that standards of service appropriate to the area of work are met. Produce clinical correspondence e.g. letters, reports, from a variety of sources including documents and digital dictation. Minute taking when necessary. Obtaining results from diagnostic tests. Collect and distribute external post and scanning patient correspondence to the clinical system. Assist in the maintenance of databases for audit purposes. Co-ordinate the extraction, validation, reporting and data cleansing of data from the organisation's various IT data systems. Raise requisitions using E-Procurement, sourcing items, receiving and receipting goods. About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 301-SB-24-6677906-A Job locations Stoke Health Centre Honeywall Stoke-on-Trent ST4 7JB Job description Job responsibilities For this administrative role the main duties and job description can be found detailed within the attached documentation. If you would like to find out more prior to applying for the role please contact Carla Holdcroft, Operational Lead. Job description Job responsibilities For this administrative role the main duties and job description can be found detailed within the attached documentation. If you would like to find out more prior to applying for the role please contact Carla Holdcroft, Operational Lead. Person Specification NVQ 3 in Business Admin, finance, customer care or relevant experience Essential Achieved Previous secretarial / administrative experience Essential Achieved Work on own initiative and as part of a team Essential Achieved Previous experience of working within the NHS Desirable Achieved Willing and able to travel to other locations as and when required. Essential Achieved Person Specification NVQ 3 in Business Admin, finance, customer care or relevant experience Essential Achieved Previous secretarial / administrative experience Essential Achieved Work on own initiative and as part of a team Essential Achieved Previous experience of working within the NHS Desirable Achieved Willing and able to travel to other locations as and when required. Essential Achieved Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Stoke Health Centre Honeywall Stoke-on-Trent ST4 7JB Employer's website https://www.mpft.nhs.uk (Opens in a new tab)