A Visiting Officer is required to join the Corporate Visiting Team to provide a comprehensive customer focused service within the adult social care arena.
Key tasks and responsibilities:
• Issue reminders in accordance with specified recovery cycle for debt type.
• Proactive recovery of debts including outbound calling, issuing of letters, organising interviews in Hounslow House and arranging home visits to obtain payment or agreement to a payment plan.
• Dealing with correspondence and payment queries, referring disputes to the relevant service departments in a timely manner, escalating concerns over vulnerability or safeguarding to the Council in line with agreed procedures.
• Undertake early intervention on unpaid invoices to prevent debts accumulating as well as engage with clients with large debts to ascertain what actions are required to secure payment.
• Taking payments through LBH online service.
• Make detailed referrals and recommendations to LBH Social Care and LBH Legal Services.
• Liaising closely and reviewing cases with LBH Social Care, LBH Legal (HB Law), Financial Assessment, Client Financial Affairs Service and Accounts Receivable.
• Establishing whether a Deferred Payment Agreement (DPA) could be appropriate and liaising with the Financial Assessment Team to progress.
• Preparing detailed reports for LBH Social Care and LBH Legal (HB Law) to enable further action to be taken through the court service.
• Identifying vulnerability and establishing whether a client lacks mental capacity and requires referral back to LBH Social Care.