Finance
Countrywide is seeking a driven and professional customer service specialist to join our established, passionate team that supports the accounting functions within Countrywide’s estate agency network.
We are looking for a committed Arrears Coordinator to join our arrears team who shares our passion for customer service! Candidates will provide credit control and debt recovery services on residential tenancies, liaising with tenants and guarantors regarding rent arrears by telephone and in writing while keeping our Landlord clients fully informed at all stages.
To succeed as an Arrears Coordinator, you will need to:
1. Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
2. Support our customers efficiently and engagingly. You will need a good telephone manner, strong communication skills, and competence when working with numbers.
3. Build strong relationships through rapport with customers and colleagues alike.
4. Have a keen eye for detail, as we are regularly called upon to provide accurate information for legal claims.
5. Have a willingness to learn, as compliance is key in the property industry, and you will need to proactively build your knowledge of relevant legislation.
What you get in return for a career as an Arrears Coordinator with Countrywide:
1. Pension scheme.
2. 23 days annual leave, increasing with service.
3. Training and career progression opportunities throughout the business.
4. Industry-recognized qualifications.
5. Discount schemes covering retail, entertainment, travel, and health.
6. Free on-site parking.
About us
Countrywide is now part of Connells Group. You will be working for the UK’s largest property services group, serving our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market and are uniquely placed to support our customers across the residential and commercial property markets.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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