Customer Service Team Leader
Location: Stonehouse, Gloucestershire
Hours: Full-time, Permanent
Salary: £31,000 per annum + 3k bonus
Perfect for someone with strong customer service experience looking for their next step in a team leading role. In this position, you will take on the responsibilities of a Customer Service Representative while also providing support to your colleagues, assisting with training, troubleshooting, and overseeing operational matters under the guidance of the department manager.
Key Responsibilities of a Customer Service Team Leader:
1. Assign appropriate tasks to engineers based on their expertise and skills.
2. Supervise administrative tasks, including logging customer interactions, operational transactions, and recording customer requirements.
3. Ensure that all queries are addressed in a timely manner to minimize any disruption, escalating when necessary.
4. Collaborate with engineering, commercial, logistics, and finance teams to ensure a unified customer-first approach.
5. Comply with QMS processes to maintain consistent work practices and quality standards.
6. Ensure department Standard Operating Procedures are maintained and compliant with regulatory audits.
7. Contribute suggestions for improvements within the Customer Service team.
8. Assist the department manager with recruitment, training, and supervision of team members.
9. Participate in or assist with QBR sessions as required.
10. Act in place of the department manager when instructed.
Key Skills of a Customer Service Team Leader:
1. Strong leadership skills with the ability to motivate and inspire a team by setting a positive example.
2. Excellent verbal and written communication skills for effective interaction with both customers and team members.
3. Strong analytical and problem-solving abilities to identify challenges and implement effective solutions.
4. Ability to understand and anticipate customer needs.
5. Capable of fostering positive working relationships with customers and colleagues.
6. Adaptability to shift priorities and schedules as needed in a fast-paced environment.
7. Ability to work independently, using initiative to tackle challenges.
8. High proficiency in Microsoft Office Suite.
9. Familiarity with SAP is desirable.
To be considered for this role, apply now or get in touch with Lilly Organ at First Base Employment. #J-18808-Ljbffr