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The Role
The Infrastructure Engineer is responsible for the technical implementation and maintenance of the organization's services and infrastructure, encompassing both on-premises and cloud environments.
This role entails provisioning, deploying, and sustaining these systems to align with business needs. You will be putting your knowledge, communication skills, and experience into practice to provide our customers, both internal and external, with outstanding service and support.
What will you be doing
Our business places a strong emphasis on innovation and relies heavily on software applications, making this role essential for ensuring service continuity and driving business growth.
1. You will take a pivotal role in the design, build, and management of the on-premise servers (Windows), virtualization (Hyper-V), and our cloud infrastructure (Azure). This includes working on both physical and virtual hardware.
2. Ensuring scalability, reliability, and security of our infrastructure and collaborating with cross-functional teams to meet business requirements.
3. Monitoring and maintaining the performance and availability of our infrastructure including regular maintenance such as patching and updates.
4. Implementing and maintaining security measures to protect our infrastructure including ensuring compliance with industry standards and regulations.
5. Leading infrastructure projects from initiation to completion.
6. Ensuring our network and infrastructure documentation is grown and kept up to date for team reference and audit.
7. Reporting on infrastructure performance, incidents, and improvements.
The team operates a shift pattern to ensure core business hours are covered (8am-6pm). The person in this role needs to be able to both think tactically and also deliver a robust IT service.
Must be willing to travel to all GC locations, including field sites, with a requirement to be in HQ a minimum of once a week.
Expected to provide standby out-of-hours support on a rota.
Skills, experience & qualifications
1. Demonstrable knowledge and experience with infrastructure including Virtualization (Hyper-V), physical servers (Windows), and storage.
2. Proficient in Windows Server 2012-2019, AD, DNS, DHCP, Failover Manager, etc.
3. Demonstrable experience with implementation and backup maintenance (Veeam).
4. Experience with on-prem data center maintenance and management.
5. Demonstrable Azure Management (VMs, NSG rules, Storage accounts, etc.) to effectively contribute to the gradual migration of our environments to the cloud.
6. Excellent hands-on experience configuring and maintaining network devices such as Firewalls (Palo Alto/Cisco ASA), Switches, WiFi, and Routers.
7. DR implementation and regular testing.
8. In-depth working knowledge of networking principles and technologies such as VLAN, CIDR, LLDP, VRRP, SNP, etc.
9. The ability to create and maintain technical documentation with good attention to detail.
10. Hardware and software patching/firmware upgrades.
11. Asset management.
12. Excellent verbal and written communication skills and the ability to deal with staff at all levels of the business along with being able to explain requirements to both technical and non-technical audiences.
13. The ability to work on your own initiative but fully recognize the importance of being a part of a wider cohesive team.
14. Be able to prioritize and organize your workload to meet deadlines.
Perks and Benefits
* Free gym access if you are Head Office based or subsidized national gym memberships if you are based elsewhere.
* Nursery Vouchers, Cycle to Work scheme, and Travel loans.
* Medigold employee support, Free Flu Jabs, online private GP service, and a premium subscription to Calm, the wellbeing app.
* A supportive, entrepreneurial working environment that fosters collaboration.
* Training, development, coaching, and mentoring plans including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
* Hybrid working opportunities with time in the office including breakfast Mondays and dog-friendly Fridays.
* Financial benefits include yearly bonus scheme, access to Wagestream, and employee share options.
What we offer:
At Ground Control, we believe in creating an inspirational environment and rewarding our employees for their hard work. We offer a wide-ranging benefits program, supporting you to realize your full potential, and are proud to be recognized as a great place to work:
Awards, Accolades, and Culture
* We have been awarded ‘world-class’ status for employee engagement in the 2023 best companies results, ranking at #16 in the ‘Top 100 Large Companies to Work For’ league table.
* Certified B-Corp Accredited, Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
* We inclusively support ‘The Race at Work Charter’, ‘Ban the Box’, ‘The Armed Forces Covenant’ and are ‘Disability Confident’.
* We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
* By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and working towards achieving carbon net zero after becoming carbon neutral in 2020.
* 2 personal choice volunteering days with your fundraising efforts matched up to £500!
How we work:
We put people at the center of everything we do.
Everyone is welcome. We’re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we’ll succeed in caring for each other, caring for our communities, and caring for our environment. Together, we’re stronger.
#INDHP
Agency Notice
Ground Control does not accept unsolicited agency resumes/ CV’s
Please do not forward resumes / CV’s to our job alias, employees, or any other company location.
Ground Control is not responsible for any fees related to unsolicited resumes.
Please contact the Talent Team for additional details.
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