Process incoming and outgoing calls for the Trust in an appropriate manner Carry out emergency procedures including cardiac arrest, fire and lift alarms departmental alarms, lone worker alarms Have a sound understanding of and participate in emergency procedures for a Major Incident. Carry out procedures for responding to various Estates related alarms including Building Management System and boiler alarms and calls out staff as appropriate. Give appropriate advice and instruction to staff and public in respect of the effective operation of the Trust communicationsequipment. Give appropriate instruction to any new members of the switchboard.