An exciting opportunity has arisen to work as part of the Business Support Team within the Strategic Programme for Mental Health as a Senior Administrator. This post is permanent, 37.5 hours per week.
The Strategic Programme for Mental Health sits within the NHS Wales Executive. Our goal is to work with NHS Wales and its partner organisations to drive improvements in quality and safety, for people with mental health difficulties and their carers. Acting as the interface between Welsh Government policy and service delivery across Wales, we aim to deliver better and more equitable outcomes, access and experience for people in the Mental Health sphere across Wales.
The successful applicant should have a proactive and friendly attitude, be able to demonstrate substantial secretarial/administrative experience and meet the main duties of the role. It is important that you are an excellent communicator with experience of working to tight and changeable deadlines. You will be highly organised and efficient with excellent time and diary management skills, able to prioritise requests and to deal with conflicting demands. A high level of attention to detail, supported by strong computer and typing skills, is essential, along with proven skills and experience in providing secretarial support to multi-disciplinary teams. This role will be an ideal opportunity to further develop those skills in a fast paced, multi-faceted environment.
Main duties of the job
1. Provide a comprehensive secretarial service including diary management, preparing agendas, taking and transcribing minutes and action log management.
2. The post holder will be responsible for our database systems, ensuring that, as far as possible, requests are managed within appropriate timescales with training provided.
3. The post holder will collate performance information and escalate any capacity issues or exceptions.
4. Communicate with a wide range of stakeholders utilising tact and diplomacy both internal and external to the Strategic Programme.
5. To work autonomously to manage your own workload, working to set priorities and reorganising work practices of secretarial and administrative support staff to fulfil departmental requirements.
6. Dealing with, and resolving, informal concerns by liaising with relevant parties within the directorate, working to find an appropriate solution to prevent any further escalation.
7. Assisting in the production of high-quality documentation, using Microsoft packages, including confidential documentation.
8. Oversight of data cleansing to ensure that accurate and up-to-date information is held across the business team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
The NHS Wales Executive provides a central guiding hand, working in partnership for and on behalf of Welsh Government, in and with the NHS in Wales. The Executive is hosted by Public Health Wales.
We are a national support function delivering 'A Healthier Wales' vision of a whole-system approach to providing excellent health and social care across Wales.
The Executive's role in supporting this vision is to provide strong national leadership and strategic direction enabling, supporting and, where necessary, intervening to ensure the delivery of national priorities and standards, to improve the quality and safety of care. The Executive will drive improvements to achieve better, fairer healthcare outcomes for the people of Wales.
Our organisation is guided by Public Health Wales' Values, 'Working together, with trust and respect, to make a difference'.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve.
Job responsibilities
Please see information above and located on job description and person specification for more details.
Person Specification
Qualifications
* Word processing to RSA III, NVQ Level 3 or relevant equivalent experience
* Good working knowledge of a full range of administrative procedures and organisational procedures, some of which are not routine
* Proven organisational and time management skills
* ECDL
Experience
* Demonstrable experience in a secretarial or administrative role
* Experience of dealing with confidential, sensitive data, appropriate maintenance and storage of records
* Experience of transcribing and minute taking and diary management
Skills
* Ability to work on own initiative and manage own workload
* Good organisational and problem solving skills
* Proficient in the use of standard Microsoft software, such as Outlook, Teams, Word, Excel, PowerPoint. Advanced keyboard skills
* Ability to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
* Ability to work within a team and to take direction from senior team members
* Welsh Language Skills are desirable at levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hybrid with various locations across Wales to include Cardiff, Swansea, Llandudno Junction.
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