Job Title: Customer Service Engineer - Software
Location: Sandy, Bedfordshire
Salary: £60,000 - £80,000 per annum
Hours: Monday to Thursday: 08:30 to 17:00 (1/2 hour for lunch), Friday: 08:30 to 16:00 (1/2 hour for lunch)
Note: Overtime will be required when traveling to/from customer sites.
Main Purpose of the Job
* Installation and commissioning of new machinery, servicing of existing machinery, and providing machine breakdown support.
Key Responsibilities:
* Perform site visits for installation, commissioning, training, upgrades, and breakdowns.
* Write, debug, and commission software onsite for production line integrations.
* Provide remote software diagnostics and support for machine breakdowns, upgrades, and installations.
* Offer telephone and/or email support for machine breakdowns.
* Liaise with internal support teams to ensure that the support log is up to date with customer status.
* Assist in producing quotes for customers for parts and/or support.
* Support the in-house software/electrical team with the commissioning and testing of machines before shipment.
* Complete internal documentation such as test plans, validation documents, etc., as part of the company's commitment to quality.
* Liaise effectively with in-house personnel to resolve build and design issues as required.
Essential Qualifications:
* A recognized qualification in Electronic/Electrical/Control Engineering (e.g., BTEC HNC).
* Background in Electrical/Software (PLC) Engineering.
* 5+ years of experience in servicing machinery.
* 5+ years of experience in fault-finding machinery.
* 5+ years of basic programming experience with Siemens/Allen Bradley software.
Desirable Qualifications:
* Degree educated in electrical/control systems engineering.
* Chartered or working towards chartered status.
* Electrical certification for working with 3-phase installations.
* Experience installing/commissioning packaging machinery or production lines.
* Experience in line validation and completing validation documentation.
Skills and Personal Attributes:
* Ability to fault-find machines and implement reliable solutions.
* Ability to recommend product development features to improve the product range.
* Fully conversant with MS Office.
* Effective team player with excellent communication skills.
* Prepared to travel within the UK and overseas for service, installations, and inspections.
* Holds a valid passport.
* Ability to use initiative and work to tight deadlines.