Reed Business Support are incredibly excited to be working with a national security company in their search for a Service Co-ordinator. Based in S12, this is a fantastic opportunity for an individual with an account management background looking for the next step in their career.
Benefits:
1. Salary: Starting at £26,000 DOE
2. Hours: Full time – 8:00am to 4:30pm, Monday to Friday
3. Holidays: 25 days Holiday (Increased allowance after time served)
4. On-site parking
5. Pension Scheme
6. Ongoing training to be provided as and when required
7. Genuine progression path available
About the role:
1. First point of contact for client enquiries by email or telephone
2. Prioritising and logging callouts/service requests, reactive and planned works via our back of house system (full training will be provided)
3. Dealing with a team of engineers, subcontractors and client’s sites
4. Support Engineers to maintain service delivery, parts on site and quality of service with a pro-active approach
5. Scheduling planned and reactive maintenance, callouts and remedial jobs
6. Planning and managing engineers and installation projects
7. Liaise with engineers and clients with regards to the progress and status of projects
8. Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact
9. Attending client and colleague meetings (face to face & conference calls) where necessary
10. Processing of engineering data to ensure KPI compliance
11. Raising purchase orders for materials for key clients
12. Managing the quotation requests flow via procurement, following on from engineering visits
13. Updating and maintaining asset registers
14. Raising clients’ business concerns and needs to the company’s management
15. Work closely with the business and its clients, to ensure that expectations are met with regards to supporting all stakeholders
16. Following up with clients to ensure they are satisfied with the company’s products and services
17. Ad hoc admin duties as and when required
About you:
1. Be collaborative with colleagues
2. Have a strong attention to detail
3. Be computer literate
4. Have strong communication skills
5. Strong issue resolution skills
Think all the below sounds like you? Please apply below for the opportunity to interview!
#J-18808-Ljbffr