Job Title: Head of Engagement Reporting to: Directors People Never Forget How You Made Them Feel… Main Responsibilities Engagement Delivery • Contributing to creative proposals within the engagement team with attention to existing clients and new business. • All proposals to offer creative and innovative solutions, consider the companies' objectives, ROI and budget. • Ensuring that the management team are kept in communication particularly over the larger projects. Budgets & Profit • Budgets are created to match client budget with an agreed margin. • All suppliers are being costed accurately. • All engagement teams' hours are being charged correctly. Account Management • Account management of key clients and oversee the team’s figures/account management of clients alongside the Sales Team. • Coordinate and oversee quarterly account management meetings. • Attending all debrief meetings, where relevant, and encouraging engagement team to ask all the right questions, including ‘what else do you do?’ and ‘who else could we speak to?’ Strategy • Working alongside the Directors to develop and deliver a strategy for the engagement team. Suppliers • Build relationships with key suppliers to get preferred rates and support for our own projects. • Ensure the team are adding correct mark ups and negotiating at point of contract. Team Management • Recruit, retain and motivate the engagement team • This includes weekly catch ups, yearly performance reviews, checking of work quality and load. • Distributing work throughout the team. • Staffing rota to include management of freelancers. • Management of holidays and absence. Skills, competencies and specialist knowledge • Experience of both UK and international event and service delivery. • Demonstrates a proven track record in account management and client development in an events agency and looking to make a considerable impact on the growth of the agency. • Extensive experience at resource and project planning with team. • Leading by example and being a senior role model within the company with the ability to develop a strong working relationship across the business. • Able to acquire and convert new business opportunities into new clients and to secure additional work from existing clients. • Is well connected and have the potential to bring in new relationships. • Self-motivated to review, improve and perfect the company offering to be the best in the industry. • Resilient and able to work independently with minimal support and guidance even whilst under pressure with commercial awareness. • Can demonstrate lateral, analytical, creative and strategic thinking. Essential Skills, Knowledge & Experience • Already have engagement experience? That’s a big tick in a box. We’re looking for someone with a minimum of 3 years in a senior position. • Knowledge of Canva is a bonus. • Spotting the little things - excellent verbal and written communication skills and attention to detail. • Want to tell us all about the projects you’ve run? From ideas to budgeting we want to hear it all. • People are your thing – show us your people management skills. • Like to get a good deal? We'd like to see your strong negotiation skills. • Social Media – we would love you to share your work content on social media platforms as we want you to be a face of Gustaf & also proud enough of your work to share it. Gustaf Company Values GAME Comfort zone? Nah. If an idea gives us goosebumps, makes at least a bit of sense, and we reckon we could do a top job of it…we’re up for the challenge and ready to give it a go. Bring it on. UGLY We make gorgeous things happen. But when we need to work scrappy, we do whatever it takes to get the job done. SOCIAL We’re all over the socials - big fans. But we’re even better in real life. We love hanging out with great people and live for a good do, whichever side of the bar we’re on. Or kitchen swing door. Or sound booth, or DJ decks. TIGHT Like any great rock band on a roll, every member of the Gustaf team performs their individual role to perfection. But together? We work and play in tune, we harmonise brilliantly, and we’ve got each other’s backs. So no fallouts and no TVs out of hotel windows. AUTHENTIC We put on a performance, never a pretence. What you see is what you get. Straight-talking but never an unkind word. Always up for a laugh. And it shows. FAST It’s all go at Gustaf. We work at a blistering pace, so when we do decide to do something, we don’t hang about. Because if a job’s worth doing, it’s worth doing fast. Anyway, it’s more fun that way. Other Requirements General • Current driving licence. • Ability to travel around the UK & overseas. • Flexible approach to working hours as projects may take place over evenings and/or weekends. • Comply with the company code of conduct at all times. • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries. Benefits • 30 days holiday plus bank holidays • Extra day’s holiday on your birthday • Discounts with various hotel groups for personal use • Statutory Pension • External & in-house training • Profit related team bonus