Employer: St George's University Hospitals NHS Foundation Trust
Employer type: NHS
Site: St George's Hospital
Town: London
Salary: £31,944 - £34,937 pa pr inc HCAS (20%)
Salary period: Yearly
Closing: 26/02/2025 23:59
Gynaecology Patient Pathway Coordinator
Band 4
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
There is currently an exciting opportunity for a dynamic and ambitious individual to join the Women’s Services Department as an experienced part-time Patient Pathway Coordinator. The post provides an excellent opportunity to further your career as a healthcare administrator, working within a thriving and busy service.
Main duties of the job
We are looking for someone with experience within the NHS, who is enthusiastic and willing to learn. You will need to have excellent communication skills and be able to demonstrate that you can work well within a multi-disciplinary team. You will work closely with patients, administrators, clinicians, managers, and staff across the Trust. Time management skills are also essential as you will need to balance the demands of a very busy workload. The post holder will need to have some prior experience of providing administrative services in a healthcare setting and will require the ability to learn healthcare systems quickly.
Working for our organisation
The Women’s Services department provides excellent patient care and positive patient experiences, always reflecting the trust values.
St George’s University Hospitals NHS Foundation Trust provides services from two main hospitals, St George’s Hospital and Queen Mary’s Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
Detailed job description and main responsibilities
***Please refer to attached job description and person specification for full duties***
Key responsibilities for the role are:
* To ensure the smooth running of elective and day case admissions.
* To schedule theatre lists in liaison with patients, consultants, and capacity.
* To ensure all appropriate pre-operative assessments have been carried out to allow theatre lists to run as planned.
* To manage/validate a large waiting list and to assist in ensuring all patients are operated on within the maximum waiting time targets.
* Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given admission dates. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).
* To ensure accurate and complete computer records are maintained for patients.
* To train new admissions staff to ensure standards of service across specialties is of a uniformly high standard.
* To cross cover the Gynaecology Patient Pathway Coordinators to ensure the smooth running of elective and day case admissions when other members of the team are on leave.
Person specification
Qualifications
* GCSE or equivalent in Maths and English or equivalent experience.
Experience
* Experience of dealing with the general public.
* NHS experience.
Skills & Knowledge
* Computer literate, familiar with Microsoft Word, Excel, and Outlook.
* Excellent communication, analytical, and interpersonal skills.
* Ability to deal confidently with patients and staff at all levels.
* Knowledge of RTT pathways and elective access targets.
* Knowledge of admissions.
* Medical terminology.
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible, and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
* The machine-readable zone
* An ultra violet image
* An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone: 02082963786
Text: 07501066267
Email: esth.dal@nhs.net.
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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