With nearly 20 years experience within HVAC and M&E sectors, this company knows what it takes to provide an excellent service for their clients. They subcontract for some major names in the industry as well as having their own clients within the commercial and healthcare sectors. Expansion is always on their mind; be part of this wave of expansion and contribute to the company's growth plan, as shown by recent partnerships with other contractors.
They are recruiting for a Customer Relationship Manager. Your responsibilities will include:
1. Being based at one of their offices (either Sevenoaks or Redhill) while visiting and calling key clients in the London/M25 area.
2. Building relationships with key clients (starting with 5, with potential to increase).
3. Meeting with key clients (mostly around the London area) to maintain a great working relationship.
4. Acting as the main point of contact and ensuring any client issues are rectified.
5. Producing reports for clients and colleagues.
6. Upselling added services to clients when necessary.
7. Preparing and presenting planned maintenance schedules during annual renewal time.
Skills needed to be a Customer Relationship Manager:
1. Living close to either the Redhill office in Surrey or the Sevenoaks office in North Kent is preferred, but candidates from the London or M25 area will also be considered.
2. Experience working as a relationship manager or business development manager is essential.
3. Experience in construction, HVAC, or M&E is beneficial but not essential.
4. Strong interpersonal skills to build relationships with new clients.
5. Problem-solving abilities and a firm but fair approach to client relations.
6. Good telephone manner and administration skills.
Salary and Benefits:
1. £30-40k basic salary depending on experience.
2. £5k car allowance.
3. 25 days holidays + 8 bank holidays.
4. Free parking at the office.
5. Workplace pension.
For an immediate interview, please contact Adam Southam by calling (phone number removed).
In the event that you are contacted for a role, please note that as part of the registration process, you will be required to provide FRONTrunner Recruitment with proof of identity as well as proof of eligibility to work in the United Kingdom.
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